Terms of Service

Last updated: 21 August 2026

These terms are the agreement between you and TillyCall Ltd for your use of TillyCall. By creating an account or using the service, you agree to them.

1. Who we are

TillyCall is operated by TillyCall Ltd, a company registered in England & Wales (company number 17402622), registered office 66 Paul Street, London EC2A 4NA ("we", "us"). You can reach us at info@tillycall.com.

2. What TillyCall does

TillyCall lets you have an AI receptionist answer your phone calls, take messages and text you your leads. It is a software tool.

3. Who can use it

You must be at least 18 and using TillyCall for your business or trade. By signing up you confirm you're authorised to enter into these terms on behalf of your business.

4. Your account

• Give us accurate information and keep it up to date.
• Keep your password safe. You're responsible for activity under your account.
• Tell us promptly at info@tillycall.com if you think your account has been compromised.

5. Subscription and billing

• TillyCall costs £49 per month.
• Payment is taken monthly in advance by Stripe and renews automatically until you cancel.
• You can cancel at any time; your subscription then runs to the end of the current paid period and is not renewed. Fees already paid are non-refundable except where required by law.
• We may change the price with at least 30 days' notice by email; the new price applies from your next renewal.

6. Your responsibilities

• Use TillyCall lawfully and only for genuine business purposes.
• You must have a lawful basis to hold and use other people's details (such as your customers'), and to contact them where the service does so. You are the data controller for that data (see our Privacy Policy).
• You're responsible for giving any call-recording or contact notice your business is required to give.
• No fraud, no illegal goods or services, no spam or messaging people who haven't agreed to hear from you, and nothing that breaches our providers' rules.
• You are responsible for your own tax and record-keeping obligations.

7. Availability

We work hard to keep TillyCall running well, but we provide it "as is" and can't guarantee it will always be available or error-free. We may carry out maintenance or update features, and we'll try to keep any disruption to a minimum.

8. Our liability

Nothing in these terms limits liability that can't be limited by law (such as for death or personal injury caused by negligence, or for fraud). Subject to that: we are not liable for indirect or consequential loss, or loss of profit, revenue, data or goodwill; and our total liability to you in any 12-month period is limited to the fees you paid us in that period.

9. Indemnity

You agree to cover us for any claims, losses or costs arising from your misuse of the service, your breach of these terms, or your handling of other people's data.

10. Suspension and termination

You can stop using TillyCall and close your account at any time. We may suspend or close an account that breaches these terms or is used unlawfully. Sections that by their nature should survive (such as liability and indemnity) continue to apply.

11. Changes to these terms

We may update these terms from time to time. We'll update the date above and, for significant changes, let you know by email or in the app. Continuing to use TillyCall after a change means you accept the updated terms.

12. Governing law

These terms are governed by the laws of England & Wales, and the courts of England & Wales have exclusive jurisdiction.

13. Contact

TillyCall Ltd, 66 Paul Street, London EC2A 4NA · info@tillycall.com